SHIPPING & HANDLING

(a) LUXE DUO offers free shipping Australia-wide for customers who purchase over $400 worth of product in one transaction.

(b) LUXE DUO delivers within Australia only. Orders are shipped using Australia Post. Express Post orders will require customers to sign for delivery. LUXE DUO recommends providing a daytime address where someone will be available to sign between 9am-5pm.

(c) Orders containing a product order total of more than $400 will be shipped free of charge using Standard Parcel Post. A flat rate shipping fee of $10 AUD (standard) or $12 AUD (express) applies to all other orders shipped within Australia. You may be requested to pay further shipping charges where you have requested a change in shipping address or delivery time after your order is submitted.

(d) All orders placed before 11am on weekdays will be processed and shipped/dispatched on the same business day. Orders placed after 11am on weekdays will be processed and shipped/dispatched on the next business day. All other weekend orders will be processed within 24 hours of the next business day. Once dispatched, Australia Post provides LUXE DUO customers with a 3-6 day delivery service (standard), and a 1-2 day delivery service (express). However, please allow additional time for locations outside of metropolitan areas and up to 7 days for delivery to Western Australia.

(e) Please note that during sale periods, the processing of orders may be subject to delay, so please allow minimum 5 business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.

(f) Any delivery date or time specified by us is a best estimate only and LUXE DUO will not be liable for any loss or damage suffered by you, whether through any reasonable or unavoidable delay in delivery, or otherwise.